Front Desk Associate I - WorldMark Portland Waterfront
About The Position
The Front Desk Associate I welcomes guests and provides attentive service throughout their stay, from registration through checkout. The role includes sharing information about the resort and nearby attractions, providing room rate quotes, and reserving and confirming individual or group reservations. The associate processes and balances cash and credit card transactions, checks guest folios for accurate charges and credits, and responds to guest inquiries and concerns. The posting also describes overnight night-auditor duties, including balancing daily transactions, preparing reports, reviewing billing accuracy, updating guest accounts, handling check-ins and check-outs, responding to guest inquiries or complaints, and coordinating end-of-day tasks with other hotel workers.
Requirements
- Professional appearance and a positive, can-do attitude.
- Excellent communication skills, including the ability to read, write, and understand English.
- Ability to solve problems with minimal supervision.
- Basic math skills and knowledge of proper cash-handling procedures.
- Ability to multitask and work in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Basic computer and office skills.
Responsibilities
- Welcome guests and provide warm, friendly service.
- Guide guests through registration, issue unit keys, and provide information about the resort and area attractions.
- Process cash and credit card transactions according to established procedures.
- Balance cash receipts, perform bucket checks, and handle other cashiering and money-handling duties.
- Complete check-out procedures and verify that guest folios reflect the correct charges and credits.
- Reserve and confirm individual and group reservations.
- Provide room rate quotes.
- Respond to guest inquiries and concerns as quickly and completely as possible.
- For overnight night-auditor duties: balance daily financial transactions, prepare reports, review billing accuracy, and update guest accounts.
- For overnight night-auditor duties: handle check-ins and check-outs, respond to guest inquiries or complaints, and coordinate end-of-day tasks with other hotel workers.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Life and accident coverage
- Disability coverage
- Paid time off, depending on position
- Parental leave, depending on position
- Paid holidays, depending on position
- Paid volunteer time through Wish Day
- 401(k) with employer match, subject to eligibility requirements
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program, subject to provider availability
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
