Front Desk and Breakfast Attendant

Concord Hospitality Enterprises•Town of Oyster Bay, NY

33d•Onsite

About The Position

We are hiring a Front Desk Clerk! As a Front Desk Clerk, you play a key role in creating exceptional guest experiences by providing friendly, attentive service and ensuring every guest feels welcomed, supported, and valued throughout their stay. We are hiring a Concierge Attendant! As a Concierge, you create a welcoming and personalized guest experience by maintaining a well-presented lounge, providing exceptional hospitality, and serving as a trusted resource for hotel and local recommendations.

Requirements

High school diploma or equivalent preferred.
Previous hospitality or customer service experience preferred.
Strong communication and guest service skills.
Ability to multitask and stay organized in a fast-paced environment.
Detail-oriented with basic computer and cash-handling skills.
Professional, reliable, and service-focused.
Ability to stand for extended periods and lift up to 40 lbs. when needed.
Must be able to work a flexible schedule, including evenings, weekends, and holidays.
Previous hospitality, concierge, lounge attendant, or customer service experience preferred.
Knowledge of local restaurants, attractions, and transportation options preferred.
Basic computer skills and ability to learn hotel systems.
Ability to work independently and as part of a team.
Commitment to delivering exceptional guest experiences.

Responsibilities

Deliver exceptional guest service and create a welcoming experience.
Check guests in/out, manage reservations, and handle special requests.
Respond to guest inquiries and resolve concerns promptly and professionally.
Process payments, cash transactions, and guest account charges accurately.
Answer phone calls and provide information on hotel services and amenities.
Monitor room availability and maintain accurate guest records.
Maintain a clean and organized front desk and lobby area.
Communicate guest feedback, maintenance needs, and operational updates.
Follow all safety, security, and emergency procedures.
Provide exceptional service and hospitality to guests in the Concierge Lounge.
Set up, stock, and maintain food, beverage, and supply presentations.
Keep the lounge clean, organized, and guest-ready throughout the shift.
Assist guests with local recommendations, dining reservations, transportation, and hotel services.
Answer guest questions and fulfill special requests promptly and professionally.
Maintain knowledge of hotel amenities, events, and local attractions.
Support front office operations and guest communications as needed.
Follow food safety, cleanliness, and service standards.
Perform additional duties as assigned to support guest satisfaction and hotel operations.