Front Desk Agent | Valley River inn

Columbia Hospitality • Eugene, OR

3d

About The Position

The Front Desk Agent creates exceptional guest experiences in a fast-paced, dynamic environment. The role efficiently handles guest check-in and check-out, including room credits, keys, guest issues, and special requests, while supporting the Guest Services and Front Office teams with financial and service-related tasks. The agent uses the property management system, phone, and radio paging system according to procedures; establishes appropriate guest credit; issues room keys; and familiarizes guests with property services and areas. The role also resolves guest concerns with discretion and professionalism, follows up with guests and team members, and makes reservations for dining, transportation, activities, and entertainment. Weekend and holiday availability is required.

Requirements

• Strong written and verbal communication skills.
• Availability to work weekends and holidays.

Nice To Haves

• Previous hospitality or customer service experience.
• Previous experience with cash handling and computerized point-of-sale systems.

Responsibilities

• Handle guest check-in and check-out processes according to hotel procedures and standards.
• Use the property management system proficiently.
• Operate the phone and radio paging system according to procedures.
• Establish appropriate credit at check-in, issue room keys, and familiarize guests with property services and areas.
• Resolve guest issues and conflicts while considering guest needs and business objectives; consult management when assistance or follow-up is needed.
• Follow up with guests and fellow team members.
• Make restaurant, transportation, activity, and entertainment reservations for guests.
• Support the Guest Services and Front Office teams with financial and service-related tasks.

Benefits

• Hourly pay of $17.50.
• Long-term disability.
• Bus pass.
• Daily pay option.
• Paid time off and holiday pay.
• Medical, dental, vision, and disability benefits.
• 401(k).
• HSA/FSA plans with employer contribution.
• Referral bonus.
• Discounted lodging, dining, spa, golf, and retail.
• Employee assistance program.
• Volunteer opportunities.
• Committee and task force participation opportunities.
• Online learning platform.
• Third-party discounts, including pet insurance, rental cars, movie and concert tickets, theme parks, and attractions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed