Front Desk Agent | Valley River inn

Columbia Hospitality • Eugene, OR

3d • Onsite

About The Position

The Front Desk Agent handles guest check-in and check-out, room credits, keys, guest issues, and special requests. The role supports the Guest Services and Front Office teams with financial and service-related tasks to create positive guest experiences. The agent uses the property management system, phone, and radio paging system; establishes appropriate guest credit; explains property services and areas; resolves guest concerns professionally; follows up with guests and team members; and makes reservations for dining, transportation, activities, and entertainment. The position is based at Valley River Inn, a riverfront hotel in Eugene, Oregon, with more than 250 rooms and suites, a restaurant, and event space.

Requirements

• Strong written and verbal communication skills.
• Availability to work weekends and holidays.

Nice To Haves

• Previous hospitality or customer service experience.
• Previous cash-handling experience and experience with a computerized point-of-sale system.

Responsibilities

• Handle guest check-in and check-out according to hotel procedures and standards.
• Use the property management system proficiently.
• Operate the phone and radio paging system according to procedures.
• Establish appropriate credit at guest check-in, issue room keys, and familiarize guests with property services and areas.
• Resolve guest issues and conflicts with discretion and professionalism, balancing guest needs with business objectives and consulting management when needed.
• Follow up with guests and fellow team members.
• Make restaurant, transportation, activity, and entertainment reservations for guests.
• Support the Guest Services and Front Office teams with financial and service-related tasks.

Benefits

• Hourly pay of $17.50.
• LTD bus pass.
• Daily pay option.
• Paid time off and holiday pay.
• Medical, dental, vision, and disability benefits.
• 401(k).
• HSA/FSA plans with employer contribution.
• Referral bonus.
• Discounted lodging, dining, spa, golf, and retail.
• Employee Assistance Program.
• Volunteer, committee participation, and task force work opportunities.
• Online learning platform.
• Third-party discounts, including pet insurance, rental cars, movie and concert tickets, and attractions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed