Front Desk Agent, Full Time
Millennium Hotels and Resorts•Scottsdale, AZ
•Onsite
About The Position
The Front Desk Agent provides friendly, professional guest service at The McCormick Scottsdale, a resort-style hotel in Scottsdale, Arizona. The role handles guest arrivals and departures, reservations, inquiries, service issues, payments, and records while coordinating with other hotel departments to help ensure a comfortable and memorable guest experience. The position also supports hotel operations by assisting guests with local information, directions, and transportation arrangements.
Requirements
- High school diploma or equivalent.
- Passion for hospitality and delivering exceptional service.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment.
- Solutions-oriented mindset and attention to detail.
- Flexibility to work varied schedules, including evenings, weekends, and holidays.
Responsibilities
- Greet guests professionally and provide exceptional customer service throughout their stay.
- Perform guest check-ins and check-outs, verifying reservations, identification, and payment methods.
- Respond to phone calls, emails, and guest inquiries about hotel services, amenities, rates, and local attractions.
- Process reservations, modifications, cancellations, and special requests accurately in the property management system.
- Address guest complaints and service issues promptly, escalating concerns when necessary.
- Maintain accurate guest records and billing information, and process daily financial transactions.
- Coordinate with housekeeping, maintenance, and other departments to ensure rooms and services meet hotel standards.
- Monitor room availability and assist with upselling room types, packages, and hotel services when appropriate.
- Balance cash drawers, prepare reports, and follow security and guest-confidentiality policies.
- Assist guests with directions, transportation arrangements, and other hospitality needs.
Benefits
- Medical, dental, and vision insurance.
- Company-paid life and AD&D insurance.
- Short-term and long-term disability coverage.
- 401(k) retirement plan with company match, where applicable.
- Paid time off and paid holidays.
- Hotel room discounts across the global portfolio.
- Employee Assistance Program (EAP).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
