Front Desk Agent - Snowbird - Iron Blosam Lodge

POWDR • Snowbird, UT

1d • Onsite

About The Position

The Front Desk Agent at Snowbird’s Iron Blosam Lodge provides excellent customer service throughout guests’ stays and performs duties related to front desk operations. The agent assists with guest check-in and check-out, provides general resort information, answers telephone calls, makes lodging reservations, responds to complaints and finds solutions, and maintains a high standard of hospitality.

This is a full-time position. The schedule includes shifts from 7 a.m. to 3 p.m. or 3 p.m. to 11 p.m., with availability required for both shifts on any day of the week, including weekends and holidays. Shifts may vary with business levels. Work takes place in hotel lodge surroundings and can involve interruptions, sustained interaction with the public, winter conditions, and occasional overnight stays if roads close.

Requirements

• High school diploma or equivalent.
• At least 18 years of age.
• Strong listening, speaking, presentation, and upselling skills.
• Ability to multitask.
• Strong organizational skills.
• Positive attitude and ability to work well under pressure.
• Ability to stand for long periods.
• Ability to interact pleasantly with guests and employees and maintain good working relationships.
• Availability to work both shifts as business needs require, any day of the week, including weekends and holidays.

Nice To Haves

• Hotel receptionist job experience.

Responsibilities

• Check guests in and out professionally and courteously.
• Communicate discount and upselling strategies.
• Accommodate guests’ special requests and VIP arrivals with hospitality and professionalism.
• Book lodging reservations using knowledge of occupancy levels and answer Softphone calls when appropriate.
• Respond to guest questions and take action to resolve complaints.
• Verify guest payments and process credit cards.
• Protect guest privacy.
• Assist guests with restaurant and spa reservations and provide general resort information.
• Post after-hours Sundries shop charges in the PMS system.
• Assist guest services (concierge) when needed.
• Update guest tiles with phone numbers and email addresses at check-in.
• Perform other duties and tasks as assigned by a manager or supervisor.

Benefits

• Snowbird season pass and complimentary ticket benefits.
• Discounts at Snowbird eateries, retail shops, mountain school, lodging, and daycare for employees.
• Medical, dental, vision, and accident insurance, subject to position eligibility and change.
• 401(k) with company match.
• Discounts with POWDR partners.
• Free transportation to work through UTA Bus, Rideshare Vans, and Employee Shuttles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED