Concierge - Cliff Lodge - Snowbird

POWDR • Snowbird, UT

1d • Onsite

About The Position

The Concierge / Guest Services associate at Snowbird’s Cliff Lodge provides customer service throughout guests’ stays and performs duties related to Concierge operations. The role answers guest questions, makes copies and faxes information, provides information about the resort and surrounding area, and makes requested reservations for dining, transportation, events, concerts, tours, and other activities. The position involves frequent direct contact with guests and owners and coordination with coworkers, supervisors, management, and other departments.

This is a year-round, full-time position working five days per week. Days vary, and shifts are a mix of 7 a.m.–3 p.m. and 1 p.m.–9 p.m., based on business needs. The employee must be available for either shift on any day of the week, including weekends and holidays; shifts may range from early morning to late evening.

Work takes place in hotel and lodge surroundings and includes frequent interruptions, sustained guest interaction, and standing for long periods. The employee may need to stay overnight during occasional road closures, and may experience stress related to public contact, high occupancy, winter weather, snow-night requirements, and commuting to Snowbird. Travel within the building and possibly between Snowbird buildings is required.

Requirements

• High school diploma or equivalent skills.
• Three to six months of job-specific work experience with demonstrated competence.
• Successful completion of one to three months of job-specific training.
• At least 21 years of age.
• Computer literacy, task-specific computer and typing skills, and a typing speed of at least 40 words per minute.
• Excellent guest-relations skills, customer service, and telephone etiquette.
• Excellent verbal and written communication skills.
• Ability to use simple arithmetic accurately.
• Reliable, mature, responsible, punctual, and able to work with minimal supervision.
• Positive attitude and ability to work well under pressure and demonstrate patience in stressful situations.
• Outgoing and friendly personality; ability to interact pleasantly with guests and employees and maintain good working relationships.
• Ability to work in a flexible, high-volume environment and make quick decisions on guest and employee issues.
• Availability to work both listed shifts on any day of the week, including weekends and holidays.
• Ability to stand for long periods and frequently lift 25 pounds.
• Ability to travel within the building and, when required, between Snowbird buildings.
• Ability to stay overnight occasionally if road closures make it necessary.
• Ability to comply with the company’s professional appearance, drug and alcohol, and employee conduct policies; candidates accepting offers must complete a background check.

Responsibilities

• Greet owners and guests.
• Answer telephone calls and courteously and efficiently relay them to the appropriate party.
• Anticipate and meet guest needs, including responding to requests for reservations.
• Inform guests about hotel services, features, and room amenities.
• Provide information about the resort and surrounding area.
• Make requested reservations for dinner, transportation, special events, concerts, tours, and other activities.
• Make copies and fax information for resort guests.
• Maintain high standards of quality and cleanliness in hotel areas.
• Interact with guests and customers in a friendly and accommodating manner and ensure requests are fulfilled to their satisfaction.
• Work cooperatively with coworkers and other Snowbird departments.
• Use judgment and problem-solving within policy guidelines and the limits of the role.
• Maintain accuracy and continuity while working through frequent interruptions.

Benefits

• Ski pass and complimentary ticket benefits.
• Employee discounts at Snowbird eateries, retail shops, mountain school, lodging, and daycare.
• Medical, dental, vision, and accident insurance, subject to position eligibility and change.
• 401(k).
• Discounts with Powdr partners.
• Free transportation to work via UTA Bus, rideshare vans, and employee shuttles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED