Front Desk Agent-StudioRes by Marriott Fort Myers

Concord Hospitality Enterprises • Fort Myers, FL

7d • $16 - $18

About The Position

The Front Desk Agent provides front desk coverage and guest care at StudioRes by Marriott in Fort Myers. The role is hands-on and also includes public-area cleaning and laundry support. As the hub of hotel activity, the agent handles frequent guest interactions and helps shape the overall guest experience through proactive, responsive, and caring service. Lightspeed experience is desirable but not required.

Requirements

• Passion for excellent customer care.
• Enjoy engaging with others and have a winning personality and a high sense of responsibility.

Nice To Haves

• Lightspeed experience.

Responsibilities

• Assist guests efficiently, courteously, and professionally.
• Maintain a high level of service and hospitality.
• Promptly and effectively manage guest concerns and resolve issues to guests’ satisfaction in a timely manner.
• Post guest charges, collect payments, and follow required cash-handling procedures.
• Handle guest mail and messages with respect for privacy and professionalism.
• Maintain knowledge of the hotel brand and programs, including travel programs and special offers.
• Communicate guest comments and concerns to other departments and management.
• Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
• Maintain full knowledge of hotel safety and emergency procedures.
• Provide public-area cleaning and laundry support while covering the front desk.

Benefits

• Competitive wages.
• Medical, dental, and vision plans for eligible full-time associates.
• Life insurance for eligible full-time associates.
• Short-term and long-term disability options for eligible full-time associates.
• 401(k) options for eligible full-time associates.
• Tuition assistance for eligible full-time associates.
• Discounted room rates at Concord-managed hotels.
• Training and development opportunities.
• Career advancement opportunities.
• A respectful, engaging work environment and associate-focused company culture.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed