Front Desk Agent - Embassy Suites Phoenix Biltmore

Hilton • Phoenix, AZ

6d

About The Position

The Front Desk Agent welcomes guests and delivers a warm, memorable hospitality experience. The role supports seamless guest arrivals and departures by completing check-in and check-out procedures, providing hotel and local information, recommending hotel amenities and services, and responding promptly and thoughtfully to guest requests and concerns. Team members are expected to embody Hilton’s values of hospitality, integrity, leadership, teamwork, ownership, and urgency.

Responsibilities

• Greet arriving guests and complete check-in by verifying details, assigning rooms, issuing keys, and providing welcome materials or bell-service assistance.
• Process guest check-outs by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system.
• Provide information about hotel offerings, room types, rates, promotions, and the local area.
• Recommend hotel amenities and services using up-selling techniques to maximize room and service revenue.
• Respond to guest requests, resolve concerns with care and urgency, and manage messages and communications effectively.

Benefits

• Access to 110 nights of discounted travel through the Go Hilton program, with room rates as low as $40 per night.
• Employee stock purchase program allowing eligible employees to invest in Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare plans, including options for dental and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed