Fairfield Inn & Suites Omaha East Council Bluffs - Front Desk Agent

Aimbridge Hospitality • Council Bluffs, IA

4d • Onsite

About The Position

The Front Desk Agent is the face of the hotel and is responsible for creating a welcoming guest experience through check-ins, check-outs, and friendly guest interactions. The role keeps front desk operations organized by managing reservations, guest requests, and financial details, while communicating and coordinating with the team and resolving problems as they arise.

The position requires a high school diploma or equivalent. Hotel or related-field experience is preferred, as is familiarity with hotel management software and Microsoft Office. Full-time hires become eligible for the listed benefits after an initial waiting period.

Requirements

• High school diploma or equivalent.
• Familiarity with hotel management software.
• Familiarity with the Microsoft Office suite.

Nice To Haves

• Experience in a hotel or related field.

Responsibilities

• Welcome guests and provide warm, high-quality service throughout their stay.
• Handle guest questions and requests.
• Communicate clearly with guests and coordinate with the team.
• Respond quickly to challenges and resolve problems.
• Manage reservations, check-ins, and check-outs.
• Handle financial details and keep front desk operations organized.

Benefits

• Medical, dental, and vision coverage
• Short-term and long-term disability income
• Term life and AD&D insurance
• Paid time off
• Employee Assistance Program
• 401(k) retirement plan
• Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED