Front Desk Agent, Fairfield Inn Jupiter, FL

TPG Hotels & Resorts•Jupiter, FL

4d•Onsite

About The Position

The Front Desk Agent is the first point of contact for guests and clients and provides friendly, professional service while helping ensure a smooth and welcoming experience. The role includes greeting guests, assisting with check-in and check-out, verifying and managing reservations, processing payments, responding to phone calls and emails, and providing information about services, amenities, policies, and local recommendations. The agent also handles guest requests and concerns, performs administrative tasks, monitors access and follows security procedures, manages cash transactions, and collaborates with housekeeping, maintenance, management, and security personnel. The position requires following established procedures during emergencies and maintaining an organized, presentable front desk area. The work takes place partly in an interior hotel environment with equipment and machines. Physical work is a primary part of many hotel and resort jobs and may include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds.

Requirements

High school education or equivalent experience.
Strong guest service orientation.
Basic accounting skills.
Ability to remain calm and professional under pressure.
Proficiency operating a computer, calculator, phone, and other office equipment.
Excellent written and verbal communication skills.
Good organizational and time-management skills.

Nice To Haves

Familiarity with hospitality industry practices.

Responsibilities

Welcome guests, clients, and customers in a friendly and professional manner.
Assist with check-in, verify reservations, and explain facility services, amenities, and policies.
Handle check-out procedures, process payments, issue invoices or receipts, and resolve billing questions.
Answer and direct phone calls, provide information or assistance, and respond to emails and inquiries promptly and professionally.
Manage reservations, cancellations, and modifications, ensuring accurate data entry and an up-to-date reservation system.
Assist guests with room changes, additional amenities, directions, and local recommendations.
Address and resolve guest complaints or concerns in a timely and courteous manner.
Perform administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and keeping the front desk area organized and presentable.
Monitor access to the premises, issue visitor badges or passes, and follow security protocols in collaboration with security personnel when needed.
Handle cash transactions accurately and securely, maintain an organized cash drawer, and reconcile transactions at the end of each shift.
Manage multiple tasks, including assisting guests, answering calls, handling inquiries, and completing administrative work.
Coordinate with housekeeping, maintenance, and management to support smooth operations and guest satisfaction.
Follow established emergency procedures, including for fire alarms or medical emergencies, and assist guests and staff as needed.