Front Desk Agent | Jacksonville Beach Fairfield Inn
About The Position
Shaner Hotels is hiring a Front Desk Agent for its Fairfield Inn & Suites Jacksonville Beach by Marriott. The role provides courteous, efficient guest service by handling hotel check-ins and check-outs, processing payments, responding to guest inquiries, and addressing complaints to ensure guest satisfaction. The agent follows established hotel, payment, cash-handling, and credit procedures; generates and distributes daily reports; and works with Housekeeping to resolve room-status discrepancies. The position requires schedule flexibility, including weekends, holidays, and varied shifts, and may include other duties as assigned.
Requirements
- High school graduate or equivalent.
- At least one year of customer service experience.
- Ability to communicate satisfactorily with guests, management, and co-workers so they understand.
Nice To Haves
- Previous hotel experience preferred.
- Computer experience preferred.
- Bilingual English/Spanish is a plus.
- Knowledge of local activities and attractions appropriate for clientele.
Responsibilities
- Provide superior guest service, including courteous and efficient guest check-in and check-out.
- Process guest payments according to established hotel requirements and follow payment, cash-handling, and credit policies and procedures.
- Provide information and services to guests and visitors in a friendly, professional manner.
- Handle guest complaints and work to ensure guest satisfaction.
- Generate, print, and distribute daily reports to designated departments or personnel.
- Resolve discrepancies on the room-status report with Housekeeping.
- Work a flexible schedule that may include weekends, holidays, and varied shifts.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
