Front Desk Agent - EVEN Hotel and Staybridge Suites Orlando Universal Blvd

IHG • Tangelo Park, FL

7d

About The Position

The Front Desk Agent creates a welcoming, memorable guest experience at EVEN Hotel and Staybridge Suites Orlando Universal Blvd. The role handles guest transactions and bookings, offers local information, anticipates guest needs, and helps ensure a smooth stay from check-in through check-out. The agent serves as a trusted contact for guests, addresses questions and concerns, and involves management when needed. The role also represents the hotel brand, follows safety procedures, stays informed about daily events and activities, and assists colleagues with ad hoc duties.

EVEN Hotels focuses on wellness and aims to help guests stay well and happy while away from home. Front desk staff are expected to be energetic, friendly, guest-focused, and wellness-savvy.

Requirements

• Strong communication skills and an approachable manner.
• Problem-solving skills focused on resolving issues and creating positive guest experiences.
• Fluency in the local language; additional languages are beneficial but not essential.
• Reading, writing, basic mathematics, and computer skills.
• Flexibility to work night, weekend, and holiday shifts.
• High school diploma or equivalent qualification.
• Ability to lift, push, and pull objects weighing up to 50 lbs (23 kg), including bending and kneeling.

Nice To Haves

• At least one year of experience in a front desk or guest service position is ideal.
• A college or university degree is a bonus but not essential.
• Additional language skills.

Responsibilities

• Welcome guests and acknowledge IHG Rewards Club members and returning guests in person or by phone.
• Take and manage guest bookings, identify upselling opportunities, and explain options for improving guests’ stays.
• Handle cash and credit transactions.
• Check guests in and out promptly; verify IDs, issue room keys, and control and release safety deposit boxes.
• Record and act on guest preferences, and handle messages, requests, questions, and concerns.
• Assist guests with matters such as billing issues and local information, escalating to management when necessary.
• Follow safety procedures, report incidents, and wear protective gear when needed.
• Maintain a professional appearance and act as a brand ambassador.
• Stay informed about the day’s events and activities.
• Assist colleagues with ad hoc duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED