Front Desk Agent
About The Position
United Dental Partners is seeking a part-time Front Desk Agent to serve as the first point of contact for patients at a dental office. The role involves greeting patients, verifying insurance and personal information, answering questions, and directing patients until they are met by a Dental Assistant. The Front Desk Agent also handles general administrative tasks that support the efficient operation of the office. Previous dental experience is required. United Dental Partners is a fast-growing Dental Support Organization serving multi-specialty dental practices in Chicago and Northwest Indiana. The practices provide general, pediatric, orthodontic, and oral surgery care for children and adults. The company describes its environment as energetic and says its team values providing excellent patient care.
Requirements
- Previous administrative work in a dental office is required.
- Positive attitude and enthusiasm for the workday.
- Excellent customer service skills and an outgoing, people-friendly personality.
- Excellent communication skills with staff and patients.
- Desire to learn new skills and expand your potential.
Responsibilities
- Greet patients and check guests in according to established office protocols; verify and update patient information.
- Move patients through appointments as scheduled and schedule appointments, ensuring patients are attended to on time.
- Collect payments at the time of treatment and inform patients about financial treatment plan options.
- Manage inbound and outbound calls in a timely manner.
- Perform general administrative tasks associated with the efficient operation of the office.
- Answer patient questions and direct patients until they are met by the Dental Assistant.
Benefits
- PTO and sick time accrual
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
