Front Desk Agent- 3p-11p shift- part time-wkends a must

BBL Hospitality • Town of Colonie, NY

21d • $17 - $17 • Onsite

About The Position

The Front Desk Agent assists guests efficiently, courteously, and professionally with front-office functions in accordance with management standards. The role requires maintaining a high standard of service and hospitality. The agent is responsible to guests, must be able to work a flexible schedule, and reports directly to the Front Desk Supervisor.

Requirements

• High school diploma or equivalent preferred.
• Typing and computer aptitude.
• Interpersonal skills.
• Reading and writing skills.
• Basic mathematical abilities.
• Able to work a flexible schedule.
• Weekend and holiday availability is generally required; the posting states weekends are a must for this role.
• Able to speak and hear on the phone, read, write, type, lift and carry, reach overhead, push, pull, bend, walk stairs, and move about while standing for a significant portion of the workday.

Responsibilities

• Register guests promptly and courteously, using upselling techniques to maximize room rates.
• Prepare for group check-ins and checkouts and VIP arrivals.
• Stay informed about hotel events and functions during the shift.
• Check guests out and process payments according to established policies and procedures.
• Respond promptly to guest requests and promote hotel services, facilities, and outlets.
• Provide information such as local attractions and directions to improve guest satisfaction.
• Resolve guest complaints to the customer’s satisfaction and inform the supervisor about major problems, complaints, disturbances, or unhappy guests.
• Book guest reservations or coordinate with the reservation center.
• Handle departmental accounting of money, receipts, guest accounts, and other forms of credit; post charges; complete the cashier’s report; prepare deposits; and count the cashier bank.
• Issue, control, and release guest safe-deposit boxes.

Benefits

• Paid time off.
• 401(k) investment plan.
• Referral bonus.
• Associate development plan opportunities.
• Internal promotion opportunities.
• Medical, dental, vision, voluntary benefits, and FSA and HSA account options available to full-time associates.
• Associate travel program discounts.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED