Front Desk Agent - Full Time

Glenwood Hot Springs Resort•Glenwood Springs, CO

3d•$22 - $24

About The Position

The Front Desk Agent provides excellent customer service to guests while working as a team player with other Glenwood Hot Springs properties and departments. The role supports the Lodge front desk and Reservations, which operate 24 hours a day, seven days a week. Work hours and days must be flexible, including nights, holidays, and weekends. This is not an exhaustive list of job duties; the complete job description is available upon request. Glenwood Hot Springs Resort is a drug-free workplace.

Requirements

High school diploma or equivalent.
Ability to learn and accurately follow all Lodge Front Desk policies and procedures.
Positive attitude, with guest satisfaction as the primary goal.
Adequate computer skills to learn and perform department tasks, including data entry and retrieval in a hospitality system application.
Ability to operate a computer, type, and stand for long periods, up to several hours at a time.
Ability to push, pull, carry, and lift up to 30 pounds.
Ability to communicate effectively verbally and in writing and follow verbal or written instructions in English.
Flexible availability to work nights, holidays, and weekends.

Responsibilities

Provide excellent customer service to guests.
Work as a team player with other Glenwood Hot Springs properties and departments.
Learn and accurately follow Lodge Front Desk policies and procedures.
Perform necessary department computer tasks, including data entry and retrieval in a hospitality system application.
Carry out the responsibilities and tasks described in the job description and other Lodge responsibilities as delegated by the Lodge Manager.