Front Desk Agent (Full Time)

New Castle Hotel • Houston, TX

11d

About The Position

As a Front Desk Agent, you are the first and last point of contact for guests and play a pivotal role in shaping their experience. You provide warm, genuine hospitality in a fast-paced, interactive role, welcoming guests and assisting with their needs in person and by phone. You help guests have a positive arrival and departure, address problems and complaints, and provide accurate and efficient service while following hotel safety and security policies and procedures.

Requirements

• Good verbal and written English communication skills.
• Ability to handle cash or credit transactions.
• Proficiency with front office software.
• Ability to perform light work, including exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently, and regularly lifting, carrying, pushing, pulling, or otherwise moving objects.
• Ability to occasionally assist with luggage requiring up to 50 pounds of force.
• Ability to work long hours, many of which may be spent standing.

Responsibilities

• Welcome guests and provide a hospitable first impression, in person and by phone.
• During checkout, ask guests about their stay, listen courteously, and invite them to share problems or complaints.
• Help guests with requests such as luggage, directions, restaurant recommendations, lost luggage, and other issues.
• Collect money and process guest transactions accurately and efficiently.
• Route calls and take messages.
• Follow hotel safety and security policies and procedures, anticipate problems, and contact management when needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed