Front Desk agent (full time)

Stonebridge Hospitality Management•Saddle Brook, NJ

3d•Onsite

About The Position

The Front Desk Agent, also described as a Guest Service Agent, supports hotel front office operations by ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest service. The role handles guest inquiries, payments, and reservations to support a high level of guest satisfaction. Prior hotel experience is required. The position is based in Saddle Brook, New Jersey, is full-time and non-exempt, and pays $20.00 per hour. It reports to the Front Office Manager. Work is primarily indoors in the hotel's front desk and lobby areas. The role requires prolonged standing and walking, occasional lifting and carrying up to 10 pounds, and frequent computer and telephone use. A flexible schedule is required, including availability for evening, weekend, and holiday shifts. Stonebridge states that reasonable accommodations may be made for qualified individuals with disabilities. The job description notes that duties and responsibilities may change, and that openings are projected to close within 30 days of the original posting date; this position will no longer be available 30 days from 2026-10-26.

Requirements

Prior hotel experience is required.
Previous experience in a hotel front desk or guest service role is preferred.
Strong customer service and communication skills to interact effectively with guests and staff.
Proficiency with property management systems and basic office software, such as Word and Excel.
Ability to handle cash transactions and perform basic bookkeeping tasks.
Excellent problem-solving abilities to resolve guest issues efficiently.
Strong organizational skills and attention to detail when managing guest reservations and records.
Ability to work independently and follow established hotel policies and procedures.
Availability for a flexible schedule, including evening, weekend, and holiday shifts.
Ability to stand and walk for long periods throughout the shift.
Ability to occasionally lift and carry up to 10 pounds.

Responsibilities

Greet, register, and assign rooms to arriving guests.
Verify guest credit and establish payment methods for accommodation.
Maintain accurate room-availability records and guest accounts using property management systems.
Compute bills, collect payments, and make change for guests.
Perform basic bookkeeping, including balancing cash accounts.
Issue room keys and provide necessary instructions to bell attendants.
Review accounts and charges with guests during check-out.
Post charges for rooms, food, beverages, and services to ledgers manually or through computer systems.
Transmit and receive guest messages using telephones or switchboards.
Coordinate with housekeeping and maintenance staff to address guest-reported issues.
Make and confirm guest reservations.
Answer inquiries about hotel services and nearby dining, shopping, and entertainment options.