Front Desk Agent - Full Time

Arbor Lodging•Kansas City, MO

About The Position

Arbor Lodging is a hotel investment and management company with a portfolio of hotels in the United States, Mexico, and the Caribbean. The Front Desk Agent is the first person to greet and welcome hotel guests. This role processes guest check-ins and check-outs, distributes room keys, registers guests, verifies reservations, and assists with guest questions, complaints, and service needs. The position also involves coordinating with other departments to address guest concerns and requests.

Requirements

High school diploma or equivalent.
Outgoing and friendly demeanor, with a willingness to go the extra mile to ensure guest satisfaction.
Positive, upbeat demeanor.
Excellent written and verbal communication and organizational skills.
Team-oriented.
Ability to stand for 8 hours at a time.
Ability to lift 20 lbs. on occasion.

Nice To Haves

Credit card handling experience preferred.
Hotel front desk experience preferred.
Experience with hotel reservations software preferred.

Responsibilities

Greet and check in guests in a friendly manner.
Assist with reservations, pre-registrations, and room blocking.
Assist large groups upon arrival.
Help guests find nearby dining, shopping, and other local attractions.
Handle and resolve guest issues as the first point of contact.
Process payments according to procedure.
Upsell additional facilities and services.
Perform all check-out tasks.
Ensure cash, checks, and credit card balances are accurate at the end of each shift.
Answer questions and address guest needs and requests.
Communicate with other departments as needed to resolve guest concerns or requests.
Perform additional tasks as assigned.