Front Desk Agent - Flex Fill In

The Mint Gaming Hall•Franklin, TN

14d•Onsite

About The Position

We are seeking a dependable and customer-focused Front Desk Agent to join our hotel team. This position provides coverage on an as-needed basis for all shifts, including mornings, evenings, overnight shifts, weekends, and holidays. The ideal candidate is flexible, reliable, and committed to delivering exceptional guest service while supporting the front desk team during busy periods and employee absences.

Requirements

Must be 18 years of age or older.
Excellent customer service and communication skills.
Strong computer and multitasking abilities.
Dependable, professional, and able to work independently.
Flexible schedule with the ability to work all shifts, including days, evenings, overnights, weekends, and holidays.
Ability to remain calm and courteous in a fast-paced environment.
Must be able to obtain required work cards, and non-gaming registration as required by the local jurisdiction.
Must pass any and all required background checks.

Nice To Haves

High school diploma or general equivalency diploma (GED) preferred.
Previous hotel front desk or hospitality experience is preferred but not required.

Responsibilities

Provide outstanding customer service by greeting guests in a friendly and professional manner.
Check guests in and out efficiently and accurately.
Answer phones, respond to guest inquiries, and resolve concerns promptly.
Process reservations, cancellations, and room changes.
Handle guest payments and maintain accurate records.
Fill in for scheduled time off, vacations, sick leave, and other staffing needs.
Assist the front desk team during high-occupancy periods and busy days.
Maintain a clean, organized, and welcoming front desk area.
Follow company and hotel policies, procedures, and safety standards.
Provide BIG Service to guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.
Develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
Ensure that work activities are completed accurately, efficiently, and in a timely manner.
Work safely, including clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.
Maintain regular attendance at scheduled shift and staff meetings.
Maintain professionalism and a friendly and approachable demeanor throughout the shift.