Front Desk Agent Overnight - IHG Army Hotels - San Antonio,TX

Military Spouse Corporate Career Network•San Antonio, TX

16d•Onsite

About The Position

The Front Desk Agent checks hotel guests in and out in a timely and professional manner and processes payments according to established procedures. This full-time position works the overnight shift at the IHG Army Hotels Foulois House in San Antonio, Texas. The role includes guest registration and assistance, front desk phone coverage, reservations, payment processing, accounting reports, and coordination with hotel management and other departments.

Requirements

High school diploma or equivalent.
One year of front desk or guest service experience.
Fluent English.
Ability to frequently stand behind the desk and in front-office areas.
Ability to carry or lift items weighing up to 50 pounds.
Ability to handle objects, products, and computer equipment.
Ability to use a keyboard to operate property management and reservation systems.
Communication skills for frequent interaction with guests and employees.
Reading and writing abilities.
Basic math skills.
Problem-solving, reasoning, motivating, and training abilities.
Availability to work the overnight shift; may also be required to work other shifts, weekends, and/or holidays.

Nice To Haves

Some college.
Knowledge of other languages.

Responsibilities

Welcome guests in a friendly, prompt, and professional manner.
Register guests, issue room keys, and provide information about hotel services and room locations.
Answer phones promptly and courteously.
Upsell rooms when possible to maximize hotel revenue.
Process cash and credit card transactions according to established procedures, including posting charges, completing cashier and other reports, preparing deposits, and counting and securing the assigned bank.
Complete and transmit daily accounting reports and prepare them for review by hotel management.
Issue, control, and release guest safe-deposit boxes.
Communicate outstanding guest requests or issues to management for monitoring or follow-up.
Respond appropriately to guest complaints and make service-recovery gestures to ensure guest satisfaction.
Book guest reservations for individuals or groups when requested, process cancellations and revisions, and update reservation information as needed.
Promote teamwork and quality service through daily communication and coordination with other departments.
Perform other assigned duties, including guest room tours, concierge services, and special guest requests.