Front Desk Agent (Full Time)
About The Position
O’Reilly Hospitality Management, LLC is hiring a full-time Front Desk Agent for the Marriott Hotel & Golf Club at Champions Circle in Fort Worth. The agent welcomes guests, assists with registration and room assignments, answers questions about hotel services and local attractions, and manages room availability, guest accounts, billing, reservations, payments, and guest requests. The role also involves coordinating with other departments, following hotel credit policies, handling cash accurately, and supporting team members as needed. The position offers a flexible schedule that may include nights, weekends, and holidays. Work takes place indoors with minimal exposure to adverse conditions and requires standing for long periods and light lifting of up to 40 pounds.
Requirements
- Strong leadership, communication, and organizational skills.
- Ability to multitask, prioritize, and solve problems.
- Proficiency with property management systems (PMS) and Microsoft Office.
Nice To Haves
- High school diploma or GED preferred.
- Hospitality customer service experience preferred.
Responsibilities
- Warmly greet guests and assist with registration and room assignments.
- Answer guest inquiries about hotel services, dining, entertainment, and travel directions.
- Manage room availability, guest accounts, and billing.
- Post charges, process payments, and make change.
- Make reservations and handle guest requests, including safekeeping of valuables.
- Communicate effectively with other departments.
- Follow hotel credit policies and ensure accurate cash handling.
- Support team members and take on additional responsibilities as needed.
Benefits
- 401(k) and Roth 401(k) with company match; full-time and part-time team members are eligible.
- Health, dental, vision, and life insurance.
- Paid time off, including paid parental leave.
- Growth potential and career advancement.
- Hotel and restaurant travel perks and discounts.
- Access to earned wage access through DailyPay from day one.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
