Front Desk Agent - Home2 by Hilton

KWB Hotels, LLC • Overland Park, KS

18h • Onsite

About The Position

The Front Desk Agent is responsible for checking in and checking out guests, responding to inquiries and problems efficiently, courteously, and professionally to achieve maximum customer satisfaction while complying with all SOPs and LSOPs.

Requirements

• High School education or equivalent experience.
• Three months to one full year of employment in a related position with this Company or other organizations.
• Working knowledge of the Front Desk responsibilities and a general knowledge of the hotel.
• Working knowledge is generally learned on-the-job.

Responsibilities

• Handle guest registration and room assignments, accommodating special requests whenever possible.
• Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
• Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
• Cancel room reservations according to procedure.
• Treat customers in a professional and courteous manner according to procedures.
• Inventory guest room keys according to policy and request re-keying as necessary.
• Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.
• All other duties as assigned by FOM, AGM, GM or District Manager

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED