Hotel Front Desk
About The Position
The Merchant is seeking a Full-Time Front Desk Agent who is passionate about hospitality and excels at anticipating guest needs. This intimate, 11-room boutique hotel, located in a historic Federal-style mansion in downtown Salem, offers a unique blend of history, modern comfort, and personalized service. As a Front Desk Agent, you will be the primary point of contact for guests, acting as a host, local expert, and problem-solver to ensure memorable stays. The role involves getting to know guests, offering tailored recommendations, and contributing to the hotel's distinctive guest experience. The compensation for this position is $19.50 per hour.
Requirements
- Warm, dependable, observant, confident, and naturally hospitable demeanor
- Enjoys talking with people
- Notices the small details
- Ability to work independently
- Understands how to balance professionalism with personality
- Comfortable jumping in wherever needed
- Strong verbal and written communication skills
- Excellent typing skills with the ability to compose professional emails and guest correspondence clearly and efficiently
- High attention to detail in written communication and reservation accuracy
- Ability to multitask and remain composed under pressure
- Ability to work with minimal supervision
- Proficiency with computers, smartphones, tablets, and reservation systems
- Flexible schedule with required weekend and holiday availability
- Availability to work during the day (8 am to 6 pm) is required
- Professional presentation and positive attitude
Nice To Haves
- Previous front desk, hospitality, or customer service experience
- Experience with hotel PMS
- Amateur baking skills
Responsibilities
- Welcome guests and create a warm, polished first impression
- Assist with arrivals, departures, reservations, parking, luggage, and guest requests efficiently and accurately
- Communicate with guests in person, by phone, text, and email
- Share thoughtful recommendations for restaurants, attractions, shopping, and local experiences
- Keep an eye on the details throughout the property and help ensure our common spaces remain welcoming and guest-ready
- Assist in the preparation of our curated breakfast and seasonal treat program
- Work closely with housekeeping and management to keep daily operations running smoothly
- Look for opportunities to surprise and delight our guests rather than simply completing transactions
- Help solve problems quickly, calmly, and with genuine care
- Maintain accurate records and handle payments securely
Benefits
- Hospitality Hours That Leave Room for Life
- Daytime and early-evening shifts typically falling between 8:00 AM and 7:00 PM
- No overnight shifts
- No 11:00 PM front desk closes
- Consistent, predictable schedule whenever possible
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
