Front Desk Agent | Neenah DoubleTree

SHANER•Neenah, WI

47d•Onsite

About The Position

The Front Desk Agent provides courteous, efficient service to hotel guests and visitors at the DoubleTree by Hilton Neenah. The role handles guest check-ins and check-outs, processes payments in accordance with hotel requirements, provides information and services, and responds to guest concerns to ensure satisfaction. The agent also follows cash-handling and credit procedures, prepares and distributes daily reports, and coordinates with Housekeeping to resolve room-status discrepancies. The position requires availability for a flexible schedule that includes varied shifts, weekends, and holidays.

Requirements

High school graduate or equivalent.
At least one year of customer service experience.
Ability to communicate satisfactorily with guests, management, and co-workers so they understand.
Availability to work a flexible schedule, including weekends, holidays, and varied shifts.
Knowledge of local activities and attractions appropriate for the hotel's clientele.

Nice To Haves

Previous hotel experience.
Computer experience.
Bilingual English/Spanish.

Responsibilities

Provide courteous and efficient check-in and check-out service to hotel guests.
Process guest payments according to established hotel requirements and follow payment, cash-handling, and credit policies and procedures.
Provide guests and visitors with information and services in a friendly, professional manner.
Handle guest complaints and work to ensure guest satisfaction.
Generate, print, and distribute daily reports to designated departments or personnel.
Resolve room-status report discrepancies with Housekeeping.
Perform other duties as assigned.