Full-Time Front Desk Agent (CWS)
About The Position
The Front Desk Agent checks hotel guests in and out in a timely, professional manner and processes payments according to established procedures. The role welcomes and assists guests, provides information about hotel services and room locations, handles phone inquiries, and may book or update individual and group reservations. The position also supports hotel revenue through room upselling and contributes to guest satisfaction by responding to complaints and coordinating follow-up on outstanding requests. The agent works with other departments to promote teamwork and quality service and may perform additional duties such as guest room tours, concierge services, and special guest requests.
Requirements
- High school diploma or equivalent.
- At least one year of front desk or guest service experience.
- Fluent English.
- Ability to frequently stand behind the desk and in front office areas.
- Ability to carry or lift items weighing up to 50 pounds.
- Ability to handle objects, products, and computer equipment.
- Ability to use a keyboard to operate property management and reservation systems.
- Strong communication skills for interacting with guests and employees.
- Reading and writing abilities.
- Basic math skills.
- Problem-solving, reasoning, motivating, and training abilities.
Nice To Haves
- Some college preferred.
- Knowledge of other languages preferred.
Responsibilities
- Welcome guests in a friendly, prompt, and professional manner.
- Register guests, issue room keys, and provide information about hotel services and room locations.
- Answer phones promptly and courteously.
- Upsell rooms where possible to maximize hotel revenue.
- Process cash and credit card transactions according to established procedures, including posting charges, completing cashier and other reports, preparing deposits, and counting and securing an assigned bank.
- Issue, control, and release guest safe-deposit boxes.
- Communicate outstanding guest requests or issues to management when additional monitoring or follow-up may be needed.
- Respond appropriately to guest complaints and make service recovery gestures to ensure guest satisfaction.
- Book guest reservations for individuals or groups when requested by phone or from within the hotel, and process cancellations, revisions, and information updates.
- Coordinate and communicate with other departments to promote teamwork and quality service.
- Perform other assigned duties, which may include guest room tours, concierge services, and special guest requests.
Benefits
- Paid time off
- Medical, dental, and vision insurance
- 401(k)
- Other benefits for eligible employees
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
