FULL-TIME 3p-11p Front Desk Agent

Concord Hospitality Enterprises•Robinson Township, PA

19d

About The Position

Concord Hospitality is seeking a Front Desk Agent to serve as a key point of contact for hotel guests and help shape their overall experience. The role calls for a proactive, responsive, caring, and responsible associate who enjoys engaging with others and providing courteous, professional service. The position is listed as full-time, with a 3 p.m.–11 p.m. schedule and open availability requested. The Front Desk Agent assists guests with their needs, addresses concerns, handles payments and guest communications, and coordinates with other departments and management. The role also includes knowing hotel programs, responding to calls and requests for assistance, and following safety and emergency procedures. Concord describes its workplace culture as respectful and associate-focused, with opportunities for training and development.

Requirements

Open availability.
A passion for serving others.
A proactive, responsive, and caring approach.
A winning personality and a high sense of responsibility.
Enjoyment of engaging with others.

Responsibilities

Assist guests efficiently, courteously, and professionally.
Maintain a high level of service and hospitality.
Address guest concerns or issues promptly and effectively, ensuring they are resolved to the guest’s satisfaction in a timely manner.
Post guest charges, collect payments, and follow required cash-handling procedures.
Handle guest mail and messages respectfully and professionally, protecting privacy.
Understand the hotel brand and its programs, including travel programs and special offers.
Communicate guest comments and concerns to relevant departments and management.
Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
Know and follow hotel safety and emergency procedures.

Benefits

Competitive pay.
Medical plan options and prescription discounts.
Vision and dental coverage.
401(k) retirement program with company contribution.
Seven complimentary hotel room nights per year.
Group life insurance equal to annual salary.
Voluntary short- and long-term disability programs.
Verizon Wireless discount of up to 18%.
Classroom and online training through the Learning Management System.
Education assistance through University of Phoenix, including tuition discounts.