Residence Inn Phoenix Glendale Peoria - Front Desk Agent

Aimbridge Hospitality•Peoria, AZ

3d•Onsite

About The Position

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Requirements

High school diploma or equivalent.
Familiarity with hotel management software.
Familiarity with Microsoft Office suite.
Open availability, including weekends.
Flexibility with a mix of AM and PM shifts (7a–3p and 3p–11p).

Nice To Haves

Experience in a hotel or related field.

Responsibilities

Serve as the primary point of contact for guests, providing a warm welcome and efficient check-in/check-out process.
Manage reservations, guest requests, and address any issues that arise during a guest's stay.
Handle financial transactions accurately, including payments and billing.
Maintain a high level of guest service, ensuring all interactions are positive and memorable.
Communicate effectively with guests and internal teams to ensure smooth operations.
Quickly and effectively resolve guest concerns and problems.
Juggle multiple tasks simultaneously, including reservations, check-ins, check-outs, and financial details, while maintaining organization.