Phoenix

Pearle Vision•Glendale, AZ

About The Position

The Optometric Office Technician assists the Managing Optometrist with the technical and administrative operation of an optometric practice. The role interacts with patients and customers to provide an exceptional experience, encourage retention, and support associate and doctor satisfaction. Duties may combine medical office administration, billing and collections, appointment scheduling, medical records, and direct patient care. Clinical skills can be learned on the job; prior clinical experience is not necessary.

Requirements

At least 1–2 years of technician experience within the last 2 years.
Ability to communicate enthusiastically and concisely to meet or exceed customer expectations and foster positive, results-oriented relationships with associates, doctors, and host partners.
Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up.
High school diploma or equivalent.
Valid state driver’s license and state-minimum insurance coverage.

Nice To Haves

Experience with personal computers is preferred.

Responsibilities

Take patient medical histories.
Prepare patients for examinations.
Administer tests before eye examinations.
Assist doctors during examinations.
Assist with ordering glasses and contact lens supplies.
Greet and direct patients.
Answer telephones.
Update and maintain electronic medical records.
Obtain insurance verification and authorization.
Adjust scheduling for priority patients and schedule appointments.
Process insurance claim forms.
Handle patient and insurance billing, including optometric medical and vision insurance billing and coding.
Manage accounts receivable and accounts payable.
Perform bookkeeping.
Sell glasses and contact lens supplies.