Front Desk Agent

HM Alpha Hotels & Resorts • Scottsdale, AZ

2d

About The Position

The Front Desk Agent serves as the first point of contact for guests and helps create a positive, welcoming experience from arrival through departure. The role influences guest satisfaction, brand perception, and operational efficiency through professional service and attention to detail. The agent handles guest arrivals and departures, inquiries, reservations, payments, room assignments, and concierge recommendations; coordinates with housekeeping and maintenance; resolves guest concerns; and maintains a clean, organized front desk while following hotel policies and safety and security procedures. The position requires the ability to perform job-related physical activities, including standing or sitting for extended periods, lifting and carrying items as needed, and bending, twisting, and reaching. The schedule may include weekends and holidays. Successful completion of a background check is required before employment.

Requirements

• High school diploma or equivalent.
• Exceptional interpersonal and communication skills.
• Attention to detail and accuracy when handling guest records and financial transactions.
• Strong multitasking and problem-solving abilities in a fast-paced environment.
• Customer-focused, professional, and approachable demeanor.
• Collaborative attitude and ability to work effectively with other departments.
• Ability to adapt to flexible scheduling, including weekends and holidays.
• Ability to stand or sit for extended periods, lift and carry items as needed, and bend, twist, and reach.
• Successful completion of a background check prior to employment.

Nice To Haves

• Previous experience in hospitality, customer service, or a front desk role.
• Proficiency in Microsoft Office.
• Experience with property management systems (PMS).
• Coursework or a degree in hospitality management or a related field.
• Demonstrated success providing high-quality guest service in a dynamic environment.

Responsibilities

• Greet and welcome guests in a warm and professional manner.
• Manage check-ins and check-outs accurately and maintain guest records.
• Respond promptly to guest inquiries by phone and in person, providing information about hotel amenities and local attractions.
• Process reservations, payments, and room assignments accurately and confidentially.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and guest needs are addressed promptly.
• Address and resolve guest concerns professionally and empathetically.
• Maintain a clean, organized, and professional front desk area.
• Recommend dining, entertainment, and transportation options as part of concierge support.
• Follow hotel policies and safety and security procedures.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits, with an HSA available.
• Company-paid disability and life insurance.
• Employee Assistance Program.
• Supplemental benefits.
• 401(k) with match.
• Employee discounts.
• Paid vacation and sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED