Front Desk Agent Full Time

Sonesta International Hotels Corporation • Sonesta Select Phoenix Camelback, AZ

23d

About The Position

The Guest Services Agent (GSA) contributes to the hotel's mission and success by meeting front desk performance objectives and supporting the Operations Manager. During their shift, the GSA serves as the primary point of contact for front desk technology systems and in-house guest relations. As the first point of contact for arriving guests, the GSA represents the hotel brand.

Requirements

• High school diploma or equivalent.
• Ability to speak, read, and write fluent English.
• Professional verbal and written communication skills.
• Valid driver's license.
• Obtain ServSafe certification.
• May be required to obtain TIPS certification.
• Able to frequently stand, bend, climb, kneel, and move about the facility; carry, lift, or pull items weighing up to 50 pounds; handle objects and equipment; and stand for extended periods.
• Available to work mornings, evenings, weekends, and holidays.

Nice To Haves

• One year of previous hotel experience or retail customer service experience.
• Previous experience in the extended-stay industry.
• Knowledge of languages in addition to English.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
• Problem-solving, reasoning, motivating, organizational, and training abilities.
• Experience with Microsoft Office and Opera systems.

Responsibilities

• Deliver Sonesta Service in guest and client interactions according to Sonesta G.U.E.S.T. standards.
• Register guests, issue room keys, and provide information about hotel services and room locations.
• Answer phones promptly and courteously.
• Process cash and credit card transactions accurately, post charges, complete cashier and other reports, prepare deposits, and count and secure the assigned bank.
• Protect cash, credit card transactions, and guest information.
• Book guest reservations when requested, process cancellations and revisions, and update reservation information.
• Upsell rooms where possible to maximize revenue.
• Follow the seasonal demand reservation strategy communicated by hotel management for room types, length of stay, and pricing.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Service the shoppe and the pour, ensuring guests receive the hotel's offered service and products.
• Follow local laws regarding alcoholic beverage sales and comply with federal, state, and local health, safety, and alcohol-service laws.
• Fulfill guest special requests and ensure proper delivery of guest services.
• Issue, control, and release guest safe-deposit boxes.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Health Savings Account with company match.
• 401(k) retirement plan with company match.
• Paid vacation and sick time.
• Paid parental leave.
• Company-paid life insurance.
• Company-paid short-term and long-term disability.
• Hospital indemnity, critical illness, and accident insurance.
• Educational assistance.
• Sonesta hotel discounts.
• Additional perks and employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED