Front Desk Agent ($17 per hour) - Hotel Experience Preferred

Avion Hospitality•Houston, TX

About The Position

Front Desk Agents greet and register guests, provide outstanding service throughout their stay, and settle guest accounts at checkout. The role includes making and modifying reservations, operating the hotel switchboard, and performing concierge duties. Agents provide attentive, courteous, and efficient service before arrival and during each guest’s stay while helping maximize room revenue and occupancy. The position requires a service-oriented, positive approach, the ability to handle multiple tasks and solve problems, and the ability to work effectively in stressful situations. A varied schedule may include evenings, nights, weekends, and holidays.

Requirements

High school diploma or equivalent.
Positive, upbeat personality and a desire to provide outstanding guest service.
Ability to multitask, pay attention to detail, and solve problems when dealing with internal and external customers.
Ability to convey information and ideas clearly.
Ability to evaluate and select among alternative courses of action quickly and accurately.
Ability to work effectively in stressful, high-pressure situations and anticipate, prevent, identify, and resolve workplace problems.
Effective listening skills and ability to understand and clarify issues raised by coworkers and guests.
Ability to work with financial information and data and perform basic arithmetic, including counting, addition, subtraction, multiplication, and division.
Ability to read, comprehend, and write simple instructions, short correspondence, and memos.
Ability to use logic to define problems, gather information, establish facts, draw conclusions, interpret information, and handle abstract variables in unfamiliar situations.
Operational knowledge of Microsoft Office suite.
Willingness and ability to work a varied schedule that may include evenings, nights, weekends, and holidays.
Understanding of hotel products and guest services, such as lifestyle, full-service, or resort offerings.
Ability to participate in creating an enjoyable work environment.

Nice To Haves

College coursework in a related field.
Experience in a hotel or related field.

Responsibilities

Greet, welcome, register, and assist guests in a friendly, warm, and service-oriented manner.
Handle guest check-ins and check-outs efficiently and courteously, and settle guest accounts.
Make and modify reservations, obtain required reservation information, and follow rate-quoting procedures.
Operate the telephone switchboard and meet applicable performance standards.
Respond courteously to requests for information, mail, messages, hotel services, facilities, and operating hours.
Provide guests with information about restaurants, transportation, entertainment, local attractions, property amenities, and events.
Maintain awareness of rates, packages, promotions, in-house groups, and closed or restricted dates.
Operate relevant functions of the Front Desk computer system.
Log and deliver packages, mail, and messages to guests and meeting rooms as needed.
Use proper two-way radio etiquette when communicating with associates.
Deliver guest items such as luggage, newspapers, messages, packages, and amenities when requested.
Maintain good communication and teamwork with hotel associates and other departments.
Follow hotel policies, standards, regulations, house rules, and emergency procedures.
Maintain regular attendance and proper personal appearance, including the required uniform and name tag.
Help maintain a clean, organized, and safe work area, hotel, and grounds.
Perform other assigned duties, including assisting coworkers in other hotel areas.