Hotel Indigo Baltimore - Front Desk Agent (part time)

Remington Hospitality • Baltimore, MD

7d • Onsite

About The Position

The Front Desk Agent will greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. This role involves assisting in pre-registration and blocking of reservations when necessary, accurately posting all charges, and managing cash handling. The agent will also have a complete working knowledge of the Front Office computer or manual system, hotel rates, discounts, and reservation procedures.

Requirements

• High work ethic and self-initiative
• Ability to work varying schedules to include nights, weekends, and holidays
• Enjoys working as and being part of a team that provides great experiences for our Guests!

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations.
• Know and follow cancellation procedures and relocation procedures when necessary.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed