Front Desk Agent- Full Time AM Shift

Peregrine Hospitality•Beaverton, OR

12d

About The Position

The Front Desk Agent welcomes guests, manages check-in and check-out, processes payments, and provides information about hotel services, facilities, and local attractions. The role handles guest concerns and works to resolve issues while supporting a positive guest experience and hotel operations. The agent follows hotel, brand, service, safety, and security standards; participates in upselling and marketing programs; and collaborates professionally with management and coworkers. Additional duties may be assigned by management. The job description states that reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

Able to prioritize and work efficiently with limited supervision.
Detail-oriented and able to multitask efficiently.
Able to speak, understand, and communicate the primary language or languages used in the workplace.
General knowledge of the city where the hotel is located and its attractions.
Extensive knowledge of the hotel, its services, and facilities.
Strong team player who can partner professionally with management and other employees.
Able to lift and/or carry up to 50 pounds.
Able to hear, understand, and communicate orally and in writing with staff, vendors, and guests in person and by phone.
Able to stand and walk for extended periods.
Able to bend and twist, push and pull, stoop, and kneel.

Responsibilities

Greet and welcome guests upon arrival.
Register guests in the computer system, verify reservation details, and process payments.
Handle cash, balance the cash drawer, and maintain accurate financial records.
Provide information about hotel facilities and local attractions.
Assist guests with check-out, account for services, and process payments.
Handle guest complaints, investigate issues, and work toward guest satisfaction.
Maintain knowledge of hotel services and facilities, as well as the local area.
Follow hotel policies and procedures, including safety, security, brand, service, and departmental standards.
Participate in upselling and promoting marketing programs to improve the guest experience and hotel revenue.
Work collaboratively with management and coworkers.
Perform additional duties assigned by management.