Front Desk Agent/Winter Intern at Manor Vail Lodge ($21/hr)

Mountain Mastery Management Inc•Vail, CO

11d•$0 - $21•Onsite

About The Position

This role welcomes guests to Manor Vail Lodge from the moment they arrive, setting the tone to make cherished memories. The position may be filled as a seasonal Front Desk Agent or a seasonal Winter Intern; the essential duties and qualifications are the same for both. Shared housing may be available.

Requirements

High school diploma or GED required.
One to three months of related experience or training preferred, or an equivalent combination of education and experience.
Able to work morning, midday, or evening shifts.
Available mid-November 2026 through mid-April 2027 with some flexibility on start/end dates.
Able to work 30 to 40 hours per week.
Ability to read and interpret documents such as training materials, safety rules, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak clearly and effectively with guests and colleagues.
Ability to perform basic addition, subtraction, and percentage calculations, and to count back change accurately during cash transactions.
Ability to apply common sense understanding to carry out instructions given in written, verbal, or diagram form; and to work through everyday problems using sound judgment.
Working knowledge of Microsoft Office (Word and Excel) and hotel property management software (Springer Miller System), along with the ability to learn new systems quickly.

Nice To Haves

Valid driver’s license helpful, though not required.

Responsibilities

Greets, registers, and checks in guests.
Issues room keys and assists guests with directions and an overview of the property and amenities.
Answers inquiries about lodge services, guest registration, and local shopping, dining, entertainment, and travel directions.
Inputs work orders from guests and staff through HotSOS to the Housekeeping and Engineering teams.
Rings up and charges items from the lobby market.
Works across multiple software systems at once to keep the guest experience seamless.
Computes folios, collects payment, and makes change for guests.
Posts charges such as room charges, dry cleaning, and spa services to guest folios.
Completes shift checklist as assigned.
Works with the Room Reservations and Housekeeping teams, partnering across all areas of the Lodge.