Front Desk Administrator

Wellesley Family Care Associates•Needham, MA

12h•Onsite

About The Position

Wellesley Family Care is seeking growth-oriented, collaborative administration team members who are passionate about helping people through a rewarding career. Successful candidates can juggle and prioritize multiple tasks, have a proven record of working within a team, demonstrate leadership potential, and are reliable and driven. Candidates should be professional, receptive to feedback, and interested in growth in healthcare administration. The Front Desk Administrator is an important part of the patient experience. The role provides excellent customer service during patient phone calls and appointment check-in and check-out. It also handles patient requests for appointments, referrals, and refills received by phone, through the patient portal, and from the clinical team, following office policies and provider preferences. The administrator works collaboratively with senior front desk staff, the remote phone crew, medical assistants, nursing, management, and providers, using Epic to complete patient administrative needs.

Requirements

Proven experience in customer service, office management, clerical tasks, and administrative support roles.
Strong computer literacy, including Microsoft Office (Word, Excel, Outlook), Google Workspace (Docs, Sheets), and data entry.
Excellent phone etiquette and experience with multi-line phone systems and customer support.
Exceptional organizational skills and the ability to prioritize tasks efficiently.
Ability to work collaboratively, manage multiple tasks, and respond to feedback.
Reliability, professionalism, drive, and interest in growth in healthcare administration.

Nice To Haves

Experience in medical or dental receptionist roles.

Responsibilities

Provide excellent customer service during patient interactions, including phone calls and appointment check-in and check-out.
Handle patient requests for appointments, referrals, and refills received by phone, through the patient portal, and from the clinical team.
Follow office policies and provider preferences when completing patient requests.
Use Epic efficiently to complete patient administrative needs.
Collaborate with senior front desk staff, the remote phone crew, medical assistants, nursing, management, and providers.
Arrive on time and ready to work with a positive attitude.