Front Desk Administrator

Putnam Physical Therapy • Cookeville, TN

7h • Onsite

About The Position

Putnam Physical Therapy is hiring a full-time Front Desk Administrator for its outpatient physical therapy private practice in Cookeville, Tennessee. The role primarily provides customer service by greeting and checking patients in and out, collecting co-pays, verifying insurance coverage, and scheduling and confirming appointments. The administrator processes new therapy referrals and coordinates the start of care with therapy staff and a contracted agency to help ensure timely starts for new patients. The role also supports staff productivity by distributing visits according to established staffing ratios and serves as a liaison with non-therapy agency staff and administrators.

Putnam Physical Therapy is a therapist-owned private practice that has served the Upper Cumberland region since 1985. The company describes its team as collaborative and committed to providing personalized, skilled physical therapy in a warm and friendly environment.

Requirements

• High school graduation is required.
• One to two years of experience working in a front office environment.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Strong organization and scheduling skills.
• Flexibility with daily tasks; ability to handle stress, work under deadlines, and maintain critical thinking skills.
• Strong interpersonal skills, initiative, and good judgment.
• Attention to detail.
• Strong customer service skills by phone and in person.
• Proficient typing skills.
• Motivated team player with a good work attitude, proactive nature, and ability to work with minimal supervision.

Nice To Haves

• Some college education or healthcare technical school.
• Previous experience working in a healthcare setting.

Responsibilities

• Greet patients and check them in and out in a friendly manner.
• Collect patient co-pays and verify insurance coverage.
• Schedule and confirm patient appointments.
• Process new therapy referrals.
• Coordinate the start of care with therapy staff and a contracted agency, supporting timely starts of care for new patients.
• Help maintain staff productivity by distributing visits according to established staffing ratios.
• Serve as a liaison with non-therapy agency staff members and administrators.

Benefits

• Paid time off
• Paid holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Supplemental coverages
• 401(k) with a 50% employer match up to 6% per check
• Employee assistance program, including mental health services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED