Front Counter Sales 203 AL

Southern Tire Mart • Mobile, AL

1d

About The Position

The Front Counter Sales position greets customers, explains available services and promotions, and manages customer service tickets. The role coordinates repair schedules with technicians, provides customers with status updates, and communicates costs, timelines, and any additional work needed. It also processes payments, completes paperwork, maintains organized service records, and helps keep the front counter area clean and welcoming. Customer interactions should reflect Southern Tire Mart’s service standards.

Requirements

• High school diploma or GED.
• Must be at least 18 years of age.
• Must pass a pre-employment drug screen.
• Strong verbal and written communication skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer skills and familiarity with POS or service management systems.
• Must be available to work flexible hours, including evenings, weekends, and holidays.

Nice To Haves

• Previous experience in sales, service writing, or customer service.
• Knowledge of automotive or commercial tire services.

Responsibilities

• Greet customers professionally and in a friendly manner.
• Explain available services, promotions, and special offerings, such as free vehicle inspections.
• Create and manage service tickets in the system.
• Coordinate repair schedules with technicians and provide customers with status updates.
• Communicate costs, timelines, and any additional work needed.
• Process customer payments and handle paperwork upon service completion.
• Maintain accurate and organized service records.
• Help maintain a clean and welcoming front counter area.
• Ensure customer interactions reflect Southern Tire Mart’s service standards.

Benefits

• 401(k) with Company Match
• Health, Dental, Vision, and Life Insurance
• Paid Time Off
• Paid On-the-Job Training
• Career Growth Opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED