French Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

4d • Onsite

About The Position

Mercier Consultancy Group is seeking a motivated candidate for the French Speaking iRobot Support Specialist position in Bulgaria. This role is ideal for individuals looking for French-speaking jobs in the consumer electronics industry, offering the chance to provide expert support for innovative robotics technology while experiencing life in Bulgaria. The position involves providing technical support for iRobot consumer electronics products to French-speaking customers, troubleshooting issues, and ensuring high customer satisfaction.

Requirements

• Native or fluent French (spoken and written).
• Valid EU passport (mandatory).
• Passion for consumer electronics and modern technology.
• Excellent communication skills and a customer-centric mindset.
• Ability to thrive in an international office environment located in Sofia.

Nice To Haves

• Previous experience in technical support or customer service is considered an advantage for this French Speaking iRobot Support Specialist position in Bulgaria.

Responsibilities

• Provide premium technical support for iRobot consumer electronics products to French-speaking customers.
• Troubleshoot connectivity, hardware, and software issues related to robotic household devices.
• Maintain a high level of customer satisfaction by delivering professional, empathetic, and efficient service.
• Document all customer interactions accurately within the internal CRM system to ensure quality tracking.
• Collaborate with internal technical teams to escalate complex consumer electronics malfunctions.
• Guide users through the setup and maintenance of smart home appliances via phone, email, and chat.
• Stay updated on new product releases to provide expert advice and technical guidance.

Benefits

• Competitive Monthly Salary
• Fully Paid Training on iRobot technologies
• Health Insurance and comprehensive benefits package
• Fully Paid Relocation Package (flight, transfer, hotel) to support your transition to jobs in Bulgaria.
• Monthly Performance Bonus linked to service quality.
• €1,500 Signing Bonus (one-time) for all successful candidates.
• Professional growth opportunities within a leading firm.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed