Freight Team Part Time Overnight

Five Below•Davenport, IA

1d•Onsite

About The Position

The Freight Team associate supports store operations by assisting customers, sharing product knowledge, promoting store events and promotions, resolving customer concerns, and communicating merchandise and service needs to management. The role also involves handling and moving merchandise, retrieving and putting away stock, and working with the team to meet store and company goals. The position is part time and overnight; the schedule may also require day, evening, and weekend availability.

Requirements

Be at least 16 years old.
Be available to work a flexible schedule.
Be comfortable with or willing to learn technology such as computers, cash registers, hand-held devices, and mobile devices.
Communicate well and engage with customers.
Handle customer interactions and concerns courteously and professionally.
Use basic information-gathering skills to solve problems.
Learn procedural knowledge through on-the-job training.
Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Frequently ascend and descend ladders to retrieve and put away stock.
Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
Move frequently across the sales floor and between the sales floor and stock room.
Work a schedule that may include days, evenings, weekends, overnight shifts, and travel as required.
Identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
Remain in a stationary, upright position for 80% of the time.

Responsibilities

Greet and promptly assist customers, including handling multiple customer interactions efficiently.
Assess customer needs, answer questions, share product knowledge, direct customers to merchandise, and offer recommendations.
Use suggestive selling and stay informed about product availability.
Inform customers about store events, promotions, and special activities.
Address customer concerns and offer alternative solutions, aiming to turn returns into exchanges when possible.
Communicate merchandise restocking needs, service requirements, and customer feedback to management.
Collaborate with the team to achieve store and company goals and support a positive, productive work environment.
Operate a cash register and other listed devices as needed.
Move, retrieve, and put away merchandise, including using ladders to access stock.