Freight Team Part Time (overnight or 5am)

Five Below • Moline, IL

6d • Onsite

About The Position

The Freight Team Part Time associate supports store operations by assisting customers, maintaining merchandise availability and organization, and contributing to sales and store goals. The role involves customer service, product recommendations, promoting events and promotions, resolving customer concerns, communicating store needs to management, and collaborating with coworkers. The position may involve overnight shifts or shifts beginning at 5 a.m., and requires flexibility to meet business needs, including day, evening, and weekend schedules.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts.
• Comfortable with or willing to learn technology such as cash registers, handheld devices, and mobile devices.
• Good communication skills and ability to engage with customers.
• Able to handle customer interactions and potential issues courteously and professionally.
• Able to use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge through on-the-job training.
• Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Frequently climb and descend ladders to retrieve and put away stock.
• Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Frequently communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
• Frequently move across the sales floor and between the sales floor and stock room.
• Able to identify and discern email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
• Able to remain in a stationary, upright position for 80% of the time.

Responsibilities

• Greet and acknowledge customers promptly, assist them, and handle multiple customer interactions efficiently.
• Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and making recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer concerns and offer solutions, including turning returns into exchanges when possible.
• Keep management informed about restocking needs, service requirements, and customer feedback.
• Collaborate with the team to support store and company goals and maintain a positive work environment.
• Operate the cash register and help maintain merchandise on the sales floor and in the stock room.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed