Freight Team Part Time Overnight

Five Below • Davenport, IA

3d • Onsite

About The Position

The Freight Team associate supports store operations by assisting customers, sharing product knowledge, promoting store events and promotions, resolving customer concerns, and communicating merchandise and service needs to management. The role also involves handling and stocking merchandise, including retrieving and putting away stock, while supporting team and company goals in a positive work environment. The position is part time and overnight; the schedule may also require flexibility for day, evening, and weekend shifts, and travel as required.

Requirements

• At least 16 years old.
• Available to work a flexible schedule, including day, evening, weekend, and potentially overnight shifts; travel may be required.
• Comfortable using or willing to learn technology such as computers, cash registers, handheld devices, and mobile devices.
• Good communication skills and ability to engage with customers.
• Ability to handle customer interactions and potential concerns courteously and professionally.
• Basic information-gathering skills for solving problems.
• Ability to learn procedural knowledge through on-the-job training.
• Ability to identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
• Able to remain in a stationary, upright position for 80% of the time.
• Able to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet.
• Able to frequently ascend and descend ladders and kneel, bend, twist, stoop, and move around the sales floor and stock room.
• Able to frequently communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.

Responsibilities

• Greet and promptly assist customers, including handling multiple customer interactions efficiently.
• Assess customer needs, share product knowledge, answer questions, direct customers to merchandise, and offer recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer concerns and offer alternative solutions, aiming to convert returns into exchanges when possible.
• Communicate merchandise restocking, service requirements, and customer feedback to management in a timely manner.
• Collaborate with the team to support store and company goals and contribute to a positive, productive work environment.
• Retrieve, stock, and put away merchandise, including using ladders to access stock.

Benefits

• The posting directs applicants to the company benefits site for information about health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed