Supervisor, Freight Operations

XPO•Ellenwood, GA

About The Position

The Freight Operations Supervisor leads and supervises freight operations, including staff, workloads, schedules, administrative functions, safety, and service quality. The role ensures freight is processed, handled, loaded, and delivered on time and without damage while meeting productivity goals and controlling costs. The supervisor develops and implements work procedures, coaches and evaluates employees, communicates policies and corporate messages, and recommends operational improvements and personnel actions. The position also enforces applicable company, workplace safety, transportation, and regulatory requirements and helps maintain an organized, safe, and productive shift. The role requires frequent lifting of objects up to 50 lbs. and occasional lifting of objects greater than 75 lbs., along with reaching, bending, climbing, pushing, pulling, twisting, squatting, and kneeling. Work includes extended periods of walking and standing on a loading dock that is not climate controlled, as well as working outdoors in inclement weather. Applicants must be authorized to work in the United States without current or future employer sponsorship. Candidates receiving a conditional offer may be required to pass a pre-employment drug test.

Requirements

At least 2 years of related work experience in a warehouse, distribution, supply chain, transportation, or similar environment.
Knowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations, and DOT rules and regulations.
Availability to work a variety of shifts, including days, evenings, nights, and weekends.
Authorization to work in the United States without current or future employer sponsorship.
Ability to meet the stated physical demands, including frequent lifting up to 50 lbs. and occasional lifting over 75 lbs., and extended walking and standing.

Nice To Haves

Bachelor’s degree in Transportation, Distribution, or Logistics, or 4 years of related work or military experience.
At least 2 years of supervisory experience.
LTL industry experience.
Positive attitude and ability to multitask and motivate a team.
Exceptional leadership, communication, and administrative skills.

Responsibilities

Lead and supervise all aspects of freight operations.
Develop and implement strategic work procedures to meet changing department demands.
Evaluate, manage, assign, and supervise workloads and tasks.
Supervise hourly staff across operations and serve as a primary contact for workplace concerns and questions.
Manage tonnage, payroll, and other administrative functions to meet production goals.
Plan hourly employee schedules to meet daily operational goals and reduce costs.
Enforce company, FMCSR, OSHA, CCMTA, NSC, and DOT policies, rules, regulations, and laws.
Implement applicable workplace policies and procedures and enforce compliance to optimize network performance.
Ensure customer freight is processed, handled, loaded, and delivered on time and without damage.
Coach and develop employees on proper techniques and quality requirements; conduct new-hire evaluations and determine whether corrective action is warranted for policy violations.
Direct the team to consistently meet or exceed productivity goals.
Make recommendations regarding hiring, suspension, and termination.
Develop and present action plans to improve load average and model compliance.
Participate in internal safety and engagement committees.
Train employees on safety rules and processes.
Monitor and maintain organization within the shift to support safety and productivity.
Conduct daily staff meetings and communicate corporate messages and policy or procedure revisions to team members.
Inspect workplace tools and equipment for safe operating condition and direct correction of improper or adverse conditions.
Provide instruction, analyses, suggestions, and ideas to improve shift and service center operations.
Demonstrate XPO values and hold the team to the same standards.
Minimize shipment rehandling by prioritizing direct loading, headloads, and sector loading while maintaining quality standards.