Supervisor, Freight Operations

XPO•Tampa, FL

About The Position

The Freight Operations Supervisor leads and supervises freight operations, develops procedures, manages workloads and staffing, and oversees hourly employees across various operations. The role is responsible for meeting production goals, controlling costs, enforcing workplace and transportation regulations, and ensuring customer freight is processed and delivered on time without damage. The supervisor coaches and develops employees, conducts evaluations, supports hiring and disciplinary recommendations, communicates company policies, trains employees on safety, and identifies ways to improve shift and service-center operations. The role also promotes XPO's values and quality standards while minimizing shipment rehandling across the network. The position requires availability for a variety of shifts, including days, evenings, nights, and weekends. Work takes place on a loading dock that is not climate controlled and can include outdoor work in inclement weather. Physical duties include frequently lifting objects up to 50 pounds and occasionally lifting objects over 75 pounds, as well as reaching, bending, climbing, pushing, pulling, twisting, squatting, kneeling, walking, and standing for extended periods.

Requirements

At least 2 years of related work experience in a warehouse, distribution, supply chain, transportation, or similar environment.
Knowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations, and DOT rules and regulations.
Availability to work a variety of shifts, including days, evenings, nights, and weekends.
Authorization to work in the United States without current or future employer sponsorship.
Ability to frequently lift objects up to 50 pounds and occasionally lift objects over 75 pounds.
Ability to reach, bend, climb, push, pull, twist, squat, and kneel.
Ability to walk and stand for extended periods on a loading dock that is not climate controlled and work outside in inclement weather.

Nice To Haves

Bachelor’s degree in Transportation, Distribution, or Logistics, or 4 years of related work or military experience.
2 years of supervisory experience.
LTL industry experience.
Positive attitude and ability to multitask and motivate a team.
Exceptional leadership, communication, and administrative skills.

Responsibilities

Lead and supervise all aspects of freight operations.
Develop and implement strategic work procedures to meet changing departmental demands.
Evaluate, manage, assign, and supervise workloads and tasks.
Supervise hourly staff and serve as the primary contact for workplace concerns and questions.
Manage tonnage, payroll, and administrative functions to meet production goals.
Plan hourly employee schedules to meet daily operational goals and lower costs.
Enforce company, FMCSR, OSHA, CCMTA, NSC, and DOT policies, rules, regulations, and laws.
Implement workplace policies and procedures and enforce compliance to optimize network performance.
Ensure customer freight is processed, handled, loaded, and delivered on time and without damage.
Coach and develop employees on proper techniques and quality requirements; conduct new-hire evaluations and determine whether corrective action is warranted for policy violations.
Direct the team to consistently meet or exceed productivity goals.
Make recommendations regarding hiring, suspension, and termination.
Develop and present action plans to improve load average and model compliance.
Participate in internal safety and engagement committees.
Train employees on safety rules and processes.
Monitor and maintain organization within the shift to support safety and productivity.
Conduct daily staff meetings and communicate corporate messages and policy or procedure revisions.
Inspect tools and equipment and working conditions for safe operation, and direct correction of improper or adverse conditions.
Provide instruction, analyses, suggestions, and ideas to improve operations within the shift and service center.
Demonstrate XPO values and hold the team to the same standards.
Minimize shipment rehandling by prioritizing direct loading, headloads, and sector loading while maintaining company quality standards.