Supervisor, Freight Operations

XPO•White Deer Township, PA

About The Position

The Freight Operations Supervisor leads and supervises freight operations, directing hourly employees and coordinating workloads, schedules, and administrative functions to meet production goals and control costs. The role ensures freight is processed, handled, loaded, and delivered on time and without damage, while maintaining safety, quality, and network performance standards. The supervisor develops and implements work procedures and improvement plans, coaches and evaluates employees, communicates policies and corporate messages, and may recommend hiring, suspension, or termination. The role also trains employees on safety, monitors workplace conditions and equipment, and helps ensure compliance with company policies and applicable transportation and safety regulations. The position involves working on a loading dock that is not climate controlled and outdoors in inclement weather. It requires frequent lifting up to 50 pounds and occasional lifting of more than 75 pounds, along with reaching, bending, climbing, pushing, pulling, twisting, squatting, kneeling, and extended periods of walking and standing. Applicants must be authorized to work in the United States without current or future employer sponsorship.

Requirements

At least 2 years of related work experience in a warehouse, distribution, supply chain, transportation, or similar environment.
Knowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations, and DOT rules and regulations.
Availability to work a variety of shifts, including days, evenings, nights, and weekends.
Authorization to work in the United States without current or future employer sponsorship.
Ability to frequently lift objects of various shapes, sizes, and weights up to 50 pounds and occasionally more than 75 pounds.
Ability to reach (including above the head), bend, climb, push, pull, twist, squat, and kneel.
Ability to walk and stand for extended periods on a loading dock that is not climate controlled.
Ability to work outside in inclement weather.

Nice To Haves

Bachelor’s degree in Transportation, Distribution, or Logistics, or 4 years of related work or military experience.
2 years of supervisory experience.
LTL industry experience.
Positive attitude and ability to multitask and motivate a team.
Exceptional leadership, communication, and administrative skills.

Responsibilities

Lead and supervise all aspects of freight operations.
Develop and implement strategic work procedures to meet changing departmental demands.
Evaluate, manage, assign, and supervise workloads and tasks.
Supervise hourly staff and serve as the primary point of contact for workplace concerns and questions.
Manage tonnage, payroll, and administrative functions to meet production goals.
Plan hourly employee schedules to support daily operational goals and reduce costs.
Enforce company, FMCSR, OSHA, CCMTA, NSC, and DOT policies, rules, regulations, and laws.
Implement workplace policies and procedures and enforce compliance to optimize network performance.
Ensure customer freight is processed, handled, loaded, and delivered on time and without damage.
Coach and develop employees on proper techniques and quality requirements; conduct new-hire evaluations and determine whether corrective action is appropriate for policy violations.
Direct the team to consistently meet or exceed productivity goals.
Make recommendations regarding hiring, suspension, and termination.
Develop and present action plans to improve load average and model compliance.
Participate in internal safety and engagement committees.
Train employees on safety rules and processes.
Monitor and maintain organization during the shift to support safety and productivity.
Conduct daily staff meetings and communicate corporate messages and policy or procedure revisions.
Inspect tools, equipment, and workplace conditions for safe operation, and direct correction of improper or adverse conditions.
Provide instruction, analyses, suggestions, and ideas to improve shift and service-center operations.
Demonstrate XPO values and hold the team to the same standards.
Minimize shipment rehandle across the network by prioritizing direct loading, headloads, and sector loading while maintaining quality standards.