Supervisor, Freight Operations

XPO•Shrewsbury, MA

27d•$62,162 - $77,703

About The Position

The Freight Operations Supervisor leads and supervises freight operations, directing hourly employees and managing workloads, schedules, production goals, payroll, and administrative functions. The role ensures freight is processed, handled, loaded, and delivered on time and without damage while meeting safety, quality, and productivity standards. The supervisor implements work procedures and workplace policies, enforces applicable company, FMCSR, OSHA, CCMTA, NSC, and DOT requirements, and coaches and develops employees. Responsibilities also include addressing workplace concerns, conducting evaluations and staff meetings, recommending personnel actions, training employees on safety, inspecting tools and equipment, and proposing operational improvements. The position works on a loading dock that is not climate controlled and may involve outdoor work in inclement weather.

Requirements

At least 2 years of related work experience in a warehouse, distribution, supply chain, transportation, or similar environment.
Knowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations, and DOT rules and regulations.
Availability to work a variety of shifts, including days, evenings, nights, and weekends.

Nice To Haves

Bachelor’s degree in Transportation, Distribution, or Logistics, or 4 years of related work or military experience.
2 years of supervisory experience.
LTL industry experience.
Positive attitude and ability to multitask and motivate a team.
Exceptional leadership, communication, and administrative skills.

Responsibilities

Lead and supervise all aspects of freight operations.
Develop and implement strategic work procedures to meet changing departmental demands.
Evaluate, manage, assign, and supervise workloads and tasks.
Supervise hourly staff across operations and serve as the primary point of contact for workplace concerns and questions.
Manage tonnage, payroll, and administrative functions to meet production goals.
Plan hourly employee schedules to meet daily operating goals and lower costs.
Enforce company, FMCSR, OSHA, CCMTA, NSC, and DOT policies, rules, regulations, and laws.
Implement applicable workplace policies and procedures and enforce compliance to optimize network performance.
Ensure customer freight is processed, handled, loaded, and delivered on time and without damage.
Coach and develop employees on proper techniques and quality requirements; conduct new-hire evaluations and determine whether corrective action is warranted for policy violations.
Direct the team to consistently meet or exceed productivity goals.
Make recommendations regarding hiring, suspension, and termination.
Develop and present action plans to improve load average and model compliance.
Participate in internal safety and engagement committees.
Train employees on safety rules and processes.
Monitor and maintain organization during the shift to ensure safety and productivity.
Conduct daily staff meetings and communicate corporate messages and policy or procedure changes to team members.
Inspect tools and equipment and working conditions for safe operation, and direct correction of improper or adverse conditions.
Provide instruction, analysis, suggestions, and ideas to improve shift and service-center operations.
Demonstrate XPO values and hold the team to the same standards.
Minimize shipment rehandling across the network by prioritizing direct loading, headloads, and sector loading while maintaining company quality standards.