Supervisor, Freight Operations

XPO•Salt Lake City, UT

39d

About The Position

The Freight Operations Supervisor leads and supervises freight operations, including staff, workloads, schedules, safety, service quality and administrative functions. The role develops and implements work procedures, manages performance toward production goals, enforces company and regulatory requirements, and helps improve productivity and network performance. The supervisor coaches and trains employees, communicates policies and corporate messages, addresses workplace concerns, and makes recommendations related to hiring and discipline. The position also requires inspecting tools and equipment and working on a loading dock, including in inclement weather.

Requirements

At least 2 years of related work experience in a warehouse, distribution, supply chain, transportation or similar environment.
Knowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations and DOT rules and regulations.
Availability to work a variety of shifts, including days, evenings, nights and weekends.
Frequently lift objects of various shapes, sizes and weights up to 50 lbs., and occasionally lift more than 75 lbs.
Reach, including overhead; bend, climb, push, pull, twist, squat and kneel.
Walk and stand for extended periods on a loading dock that is not climate controlled.
Work outside in inclement weather.

Nice To Haves

Bachelor’s degree in Transportation, Distribution or Logistics, or 4 years of related work or military experience.
At least 2 years of supervisory experience.
LTL industry experience.
Positive attitude and ability to multitask and motivate a team.
Exceptional leadership, communication and administrative skills.

Responsibilities

Lead and supervise all aspects of freight operations.
Develop and implement strategic work procedures to meet changing departmental demands.
Evaluate, manage, assign and supervise workloads and tasks.
Supervise hourly staff across operations and serve as the primary point of contact for workplace concerns and questions.
Manage tonnage, payroll and administrative functions to help meet production goals.
Plan hourly employee schedules to meet daily operating goals and lower costs.
Enforce company, FMCSR, OSHA, CCMTA, NSC and DOT policies, rules, regulations and laws.
Implement applicable workplace policies and procedures and enforce compliance to optimize network performance.
Ensure customer freight is processed, handled, loaded and delivered on time and damage-free.
Coach and develop employees on proper techniques and quality requirements; conduct new-hire evaluations and determine whether corrective action is appropriate for workplace policy violations.
Direct a team to consistently meet or exceed productivity goals.
Make recommendations regarding hiring, suspension and termination.
Develop and present action plans to improve load average and model compliance.
Participate in internal safety and engagement committees.
Train employees on safety rules and processes.
Monitor and maintain organization during the shift to support safety and productivity.
Conduct daily staff meetings and communicate corporate messages and policy or procedure revisions to team members.
Inspect tools and equipment and direct correction of improper or adverse workplace conditions.
Provide instruction, analysis, suggestions and ideas for operational improvements within the shift and service center.
Demonstrate XPO values and hold the team to the same standards.
Minimize shipment rehandle across the network by prioritizing direct loading, headloads and sector loading while maintaining quality standards.