Supervisor, Freight Operations

XPO•Bridgeview, IL

5d•$62,162 - $77,703

About The Position

The Freight Operations Supervisor leads and supervises freight operations, managing staff, workloads, schedules, productivity, and administrative functions to meet operational goals while controlling costs. The role ensures customer freight is processed, handled, loaded, and delivered on time and without damage, and works to reduce shipment rehandling while maintaining quality standards. The supervisor coaches, trains, evaluates, and develops employees; communicates operational updates and company policies; and may recommend hiring, suspension, or termination. The role enforces company and applicable safety, transportation, and workplace regulations, monitors working conditions and equipment, and identifies improvements to operations and service-center performance. This is an incentive-based position that may include bonuses, incentives, or commission plans. Applicants must be authorized to work in the United States without current or future employer sponsorship.

Requirements

At least 2 years of related work experience in a warehouse, distribution, supply chain, transportation, or similar environment.
Knowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations, and DOT rules and regulations.
Availability to work a variety of shifts, including days, evenings, nights, and weekends.
Ability to lift objects of various shapes, sizes, and weights frequently up to 50 lbs. and occasionally more than 75 lbs.
Ability to reach, including overhead; bend; climb; push; pull; twist; squat; and kneel.
Ability to walk and stand for extended periods on a loading dock that is not climate controlled.
Ability to work outside in inclement weather.
Authorization to work in the United States without current or future employer sponsorship.

Nice To Haves

Bachelor’s degree in Transportation, Distribution, or Logistics, or 4 years of related work or military experience.
2 years of supervisory experience.
LTL industry experience.
Positive attitude and ability to multitask and motivate a team.
Exceptional leadership, communication, and administrative skills.

Responsibilities

Lead and supervise all aspects of freight operations.
Develop and implement strategic work procedures to meet changing departmental demands.
Evaluate, manage, assign, and supervise workloads and tasks.
Supervise hourly staff across operations and serve as the primary point of contact for workplace concerns and questions.
Manage tonnage, payroll, and administrative functions to meet production goals.
Plan hourly employee schedules to meet daily operating goals and lower costs.
Enforce company, FMCSR, OSHA, CCMTA, NSC, and DOT policies, rules, regulations, and laws.
Implement workplace policies and procedures and enforce compliance to optimize network performance.
Ensure customer freight is processed, handled, loaded, and delivered on time and without damage.
Coach and develop employees on proper techniques and quality requirements, conduct new-hire evaluations, and determine whether corrective action is appropriate for policy violations.
Direct the team to consistently meet or exceed productivity goals.
Make recommendations regarding hiring, suspension, and termination.
Develop and present action plans to improve load average and model compliance.
Participate in internal safety and engagement committees.
Train employees on safety rules and processes.
Monitor and maintain shift organization to support safety and productivity.
Conduct daily staff meetings and communicate corporate messages and policy or procedure revisions.
Inspect tools, equipment, and working conditions for safe operation, and direct correction of improper or adverse conditions.
Provide instruction, analyses, suggestions, and ideas to improve shift and service-center operations.
Demonstrate XPO values and hold the team to the same standards.
Minimize shipment rehandling by prioritizing direct loading, headloads, and sector loading while maintaining company quality standards.