Supervisor, Freight Operations

XPO•Indianapolis, IN

47d

About The Position

The Freight Operations Supervisor leads and supervises freight operations, manages staff workloads and schedules, and ensures productivity, safety, quality, and customer-service goals are met. The role develops work procedures, manages tonnage and payroll, enforces company and regulatory requirements, and oversees the safe, timely, and damage-free handling of customer freight. The supervisor coaches and develops employees, communicates policies and operational updates, monitors equipment and working conditions, and identifies opportunities to improve service-center operations and network performance. The position also involves physical work in a loading-dock environment, including lifting, walking, standing, and working outdoors in inclement weather.

Requirements

At least 2 years of related work experience in a warehouse, distribution, supply chain, transportation, or similar environment.
Knowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations, and DOT rules and regulations.
Availability to work a variety of shifts, including days, evenings, nights, and weekends.
Frequent lifting of objects of various shapes, sizes, and weights up to 50 lbs., and occasional lifting of more than 75 lbs.
Ability to reach above the head, bend, climb, push, pull, twist, squat, and kneel.
Ability to walk and stand for extended periods on a loading dock that is not climate controlled.
Ability to work outdoors in inclement weather.

Nice To Haves

Bachelor’s degree in Transportation, Distribution, or Logistics, or 4 years of related work or military experience.
2 years of supervisory experience.
LTL industry experience.
Positive attitude and ability to multitask and motivate a team.
Exceptional leadership, communication, and administrative skills.

Responsibilities

Lead and supervise all aspects of freight operations.
Develop and implement strategic work procedures to meet changing departmental demands.
Evaluate, manage, assign, and supervise workloads and tasks.
Supervise hourly staff across operations and serve as the primary contact for workplace concerns and questions.
Manage tonnage, payroll, and administrative functions to meet production goals.
Plan hourly employee schedules to meet daily operating goals and reduce costs.
Enforce company policies and applicable FMCSR, OSHA, CCMTA, NSC, and DOT rules, regulations, and laws.
Implement workplace policies and procedures and enforce compliance to optimize network performance.
Ensure customer freight is processed, handled, loaded, and delivered on time and damage-free.
Coach and develop employees on proper techniques and quality requirements; conduct new-hire evaluations and determine whether corrective action is appropriate for policy violations.
Direct the team to consistently meet or exceed productivity goals.
Make recommendations regarding hiring, suspension, and termination.
Develop and present action plans to improve load average and model compliance.
Participate in internal safety and engagement committees.
Train employees on safety rules and processes.
Monitor organization within the shift to support safety and productivity.
Conduct daily staff meetings and communicate corporate messages and policy or procedure revisions to team members.
Inspect tools, equipment, and working conditions for safe operation, and direct correction of improper or adverse conditions.
Provide instruction, analysis, suggestions, and ideas to improve shift and service-center operations.
Demonstrate XPO values and hold the team to the same standards.
Minimize shipment rehandling across the network by prioritizing direct loading, headloads, and sector loading while maintaining quality standards.