Supervisor, Freight Operations

XPO•Orange, CA

25d•$70,304 - $85,103

About The Position

The Freight Operations Supervisor leads and supervises freight operations, overseeing staff, workloads, schedules, production goals, safety, and service quality. The role develops and implements work procedures, ensures customer freight is handled and delivered on time and damage-free, and enforces company and applicable transportation, safety, and workplace rules. The supervisor coaches and develops employees, communicates policies and corporate messages, addresses workplace concerns, and recommends staffing actions. The position also supports operational improvement, employee safety and engagement, and efforts to reduce shipment rehandling while maintaining quality standards. This role involves working on a loading dock that is not climate controlled and working outdoors in inclement weather. It requires frequent lifting of up to 50 pounds and occasional lifting of more than 75 pounds, as well as reaching, bending, climbing, pushing, pulling, twisting, squatting, kneeling, walking, and standing for extended periods. Applicants must be authorized to work in the United States without current or future employer sponsorship. A conditional offer may require passing a pre-employment drug test.

Requirements

At least 2 years of related work experience in a warehouse, distribution, supply chain, transportation, or similar environment.
Knowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations, and DOT rules and regulations.
Availability to work a variety of shifts, including days, evenings, nights, and weekends.
Authorization to work in the United States without current or future employer sponsorship.
Ability to frequently lift objects of various shapes, sizes, and weights up to 50 pounds and occasionally more than 75 pounds.
Ability to reach, including above the head; bend; climb; push; pull; twist; squat; and kneel.
Ability to walk and stand for extended periods on a loading dock that is not climate controlled.
Ability to work outdoors in inclement weather.

Nice To Haves

Bachelor’s degree in Transportation, Distribution, or Logistics, or 4 years of related work or military experience.
2 years of supervisory experience.
LTL industry experience.
Positive attitude and ability to multitask and motivate a team.
Exceptional leadership, communication, and administrative skills.

Responsibilities

Lead and supervise all aspects of freight operations.
Develop and implement strategic work procedures to meet changing departmental demands.
Evaluate, manage, assign, and supervise workloads and tasks.
Supervise hourly staff across various operations and serve as the primary point of contact for workplace concerns and questions.
Manage tonnage, payroll, and administrative functions to achieve production goals.
Plan hourly employee schedules to meet daily operating goals and lower costs.
Enforce company policies and applicable FMCSR, OSHA, CCMTA, NSC, and DOT rules, regulations, and laws.
Implement applicable workplace policies and procedures and enforce compliance to optimize network performance.
Ensure customer freight is processed, handled, loaded, and delivered on time and without damage.
Coach and develop employees on proper techniques and quality requirements; conduct new-hire evaluations and determine whether corrective action is warranted for policy violations.
Direct a team to consistently meet or exceed productivity goals.
Make recommendations regarding hiring, suspension, and termination.
Develop and present action plans to improve load average and model compliance.
Participate in internal safety and engagement committees.
Train employees on safety rules and processes.
Monitor and maintain organization within the shift to support safety and productivity.
Conduct daily staff meetings and communicate corporate messages and policy or procedure revisions to team members.
Inspect tools and equipment and workplace conditions for safe operation, and direct correction of improper or adverse conditions.
Provide instruction, analyses, suggestions, and ideas to improve shift and service center operations.
Demonstrate XPO values and hold the team to the same standards.
Minimize shipment rehandling across the network by prioritizing direct loading, headloads, and sector loading while maintaining company quality standards.